Privacy Policy

1. INTRODUCTION

Welcome to TakeCare ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and services.

By using TakeCare, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

Account Information:

• Phone number (for login via OTP)
• Email address (optional)
• Full name
• Date of birth
• Gender
• Profile picture

Health Information:

• Medicine names, dosages, and schedules
• Medicine intake records and adherence data
• Medical reports (blood tests, X-rays, MRI scans, prescriptions)
• Health conditions and medical history
• Allergies and adverse reactions
• Doctor information
• Laboratory test results

2.2 Information Automatically Collected

• Device information (model, OS version, unique identifiers)
• Usage data (features used, time spent, interactions)
• Location data (if you grant permission)
• Push notification tokens

3. HOW WE USE YOUR INFORMATION

3.1 Provide and Maintain Services:

• Create and manage your account
• Enable medicine tracking and reminders
• Send medication notifications and alerts
• Store and display your medical reports
• Facilitate family connections and caregiver access
• Calculate adherence statistics and insights

3.2 Improve Our Services:

• Analyze usage patterns to improve features
• Fix bugs and technical issues
• Develop new features based on user needs

3.3 Communication:

• Send push notifications for medicine reminders
• Send service announcements and updates
• Respond to your support requests

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal or health information to third parties.

We may share your information with:

4.1 Family Members & Caregivers:

If you choose to connect with family members or caregivers via our Family Connect feature, we will share your medication information based on the permission level you grant (view-only, manage, or admin).

4.2 Service Providers:

• Cloud storage providers (Supabase) - to store your data securely
• Push notification services (FCM, APNs) - to send reminders
• Analytics providers - for app performance monitoring (anonymized data only)

4.3 Legal Requirements:

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or abuse
• Respond to emergency situations

5. DATA SECURITY

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Secure OTP-based login
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Data hosted on enterprise-grade cloud servers (Supabase)

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your data:

6.1 Access & Export:

• View all your personal and health data in the app
• Export your data in a portable format

6.2 Update & Correct:

• Edit your profile information anytime
• Update or delete medicine entries
• Correct inaccurate health records

6.3 Delete:

• Delete individual medicine entries
• Delete medical reports
• Request complete account deletion (see Data Deletion Policy)

6.4 Control Sharing:

• Manage family connections
• Revoke caregiver access anytime
• Adjust permission levels for connected users

6.5 Notification Settings:

• Enable/disable push notifications
• Customize reminder schedules
• Control notification sounds and vibrations

7. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

8. CHILDREN'S PRIVACY

TakeCare is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending a push notification (for significant changes)

Your continued use of TakeCare after any changes constitutes acceptance of the updated Privacy Policy.

11. MEDICAL DISCLAIMER

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 72 hours.

13. COMPLIANCE

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) - for European users
• California Consumer Privacy Act (CCPA) - for California users
• Health Insurance Portability and Accountability Act (HIPAA) principles
• Information Technology Act, 2000 (India)